Passenger Service Specialist – (PSSA)

Aircraft Support
Kuwait, Al Kuwayt
March 20, 2018
JOB TITLE : Passenger Service Specialist
REPORTS TO : Passenger Services Manager
DEPARTMENT : Air Terminal Ground Handling Services
JOB SUMMARY : Perform all tasks associated with the safe and correct operation of the Air Terminal as directed by management, regulations, policies, Instructions and the Performance Work Statement.


  1. Perform passenger service functions lAW AMCI 24-101, Volumes 6,14 and 15, DTR 4500.9-R, Parts I and III.
  2. Process passengers using automated/non-automated systems.
  3. Gate passengers lAW governing directives.
  4. Operate terminal security equipment.
  5. Perform Lost & Found and Mishandled baggage procedures.
  6. Maintain Space Available and Space Required passenger listings.
  7. Determine travel eligibility.
  8. Perform passenger briefings.
  9. Transport passengers, aircrew and LBS employees.
  10. Escort trucks and buses.
  11. Funds handling and accountability.
  12. Process Distinguished Visitors (DV’s) working with Protocol office.
  13. Operate passenger buses and vans and inspect daily utilizing checklists and AFTO forms and turn into maintenance for service or repair.
  14. Perform Wing-Walker duties.
  15. Perform supplemental duties in Passenger Service or other work centers as required by Passenger Service Supervisor and Manager.

Job Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: The following are required skills upon hire for the position:

  1. Prior experience in Air Terminal Ground Handling Services is preferred.
  2. Must have computer skills and be able to operate a variety of computer programs. Must be detail oriented, motivated and drive to perform at a high level.
  3. Must be able to comprehend English to include reading and writing.
  4. Must maintain a valid driver’s license.
  5. You will be required to maintain a valid passport.
  6. You will be required to maintain NAC/Secret clearance.

DESIRABLE SKILLS: The following are desirable skills for the position upon hire.

  1. Great interpersonal skills.
  2. Customer service oriented.
  3. Team player.
  4. Ability to multi-task.

NOTE 1: Passenger Service Specialist will be required to work in all areas of ATGHS

NOTE 2: Passenger Service Specialist is a physically challenging position; extended periods of standing, walking, pushing and lifting are required